How It Works
How It Works
Hospital Sponsored Fundraising for Medical Bills & Expenses
Find your question by Category
What is the PinnacleHealth HOPE Card?
Why was I chosen to receive a PinnacleHealth HOPE Card?
Why should I use the PinnacleHealth HOPE Card instead of other crowdfunding sites?
Who is TransCard?
Who is Someone With Group?
Are there any fees associated with the PinnacleHealth HOPE Card?
I received my PinnacleHealth HOPE Card. How do I activate my card?
How do I cancel the PinnacleHealth HOPE Card?
Setting up an account
I am a Pinnacle patient? How do I get started?
What type of information do I need to set up my account and apply for the HOPE Card?
Where do I get the “Program ID” the system is asking for?
How long will it take to receive my PinnacleHealth HOPE Card?
How long may I maintain a PinnacleHealth HOPE Card account?
Is there a fee to renew the HOPE Card?
I’m finished with treatment. Do I need to cancel my PinnacleHealth HOPE Card?
How do I change my email address on my PinnacleHealth HOPE Card account?
How do I change my PinnacleHealth HOPE account password?
Creating a campaign
What’s a campaign?
How do I create a campaign?
Can I keep my campaign information private?
I feel uncomfortable asking for money. Can someone else do it for me?
What is an advocate?
How much money should I ask for in my campaign?
Can I restrict the access that my advocate has to my campaign?
Can I change my advocate?
How long does a typical campaign last?
Can I run more than one campaign at a time?
Who should I tell about my fundraising efforts?
How do I “share my story?”
How do people find out about my campaign?
I’m not on social media. How will people know about my campaign?
How will I know when I have reached my fundraising goal?
What if I raise more money than my campaign goal?
Can I raise my campaign goal mid-campaign?
Should I add photos to my campaign?
How do I add a photo to my campaign?
How do I add video?
What other types of documents can I add?
Making a contribution
What methods of payment are available to make a contribution?
How will my contribution appear on my credit card statement?
Can I send a check?
Is my contribution tax deductible?
Can my contribution be anonymous to the public?
Can my contribution name and amount be anonymous to the patient?
I’d like to contribute money to a specific individual – how do I find their page?
Why can’t I find my loved one’s campaign?
I’d like to contribute money to support someone with a specific illness or health issue
I want to make a specific contribution every month for a person
How do I know the money I contribute will go to the patient?
How do I know that that a patient’s need is real?
How much money can I contribute to a patient’s account?
I changed my mind and want to change the amount of my contribution. Can I do that?
Is there a fee on the contributed money?
Who receives the 6% processing fee?
Is the money contributed secure?
What kinds of things can the member spend the contributions on?
Using your HOPE Card
How do I know how much money is on my account?
How can I see my account transactions?
Where can I spend my contributions?
When can I access the money contributed?
What is the HOPE Card's daily spend limit?
I’ve lost my card. My card was stolen.
My transaction was denied. Why?
Promoting your campaign
How do I upload email addresses?
What kind of email should I write about myself?
How often should I send an email?
How do I send follow up emails from my dashboard?
Social media and successful campaigns
How do I set up a Facebook account and/or a Facebook Page?
How do I set up a Twitter account?
How do I set up a Pinterest Page?
Becoming an advocate
A PinnacleHealth Hope patient asked me to be their advocate – what does that mean?
What do I do as an advocate?
What if I don’t want to be an advocate?